Michael Lemke
Overview
Sales and Solution Engineering teams knew customers were doing remarkable things with analytics — but that knowledge lived in call notes and tribal memory. I built a pipeline that used OpenAI to collect and summarize customer use cases at scale, turning scattered anecdotes into a searchable library of how organizations actually use the platform.
Impact
The same GenAI foundation generated individualized success and onboarding plans, and use-case content that explains business value in the customer’s own terms. It became part of a broader effort to infuse GenAI across operational procedures — reducing cost while improving the quality and consistency of customer-facing content.